Terms & Conditions for Business Users

Version 2.2 (Last Updated: October 6, 2026)

Acceptance

Thanks for using Onlinetradesmen. By registering for, accessing, or using the Service offered through this Website, any of its sub-domains, our web or mobile applications, or any other online property owned, operated, or controlled by the Company, you agree to these Terms & Conditions.

Relationship with General Terms: These Business User Terms apply to all Business Users, trade professionals, and subscribers using the Onlinetradesmen platform operated by Feely Consulting Limited. Our General Terms of Use also apply to your use of the Onlinetradesmen platform and are incorporated into these Terms. In the event of any inconsistency between these Business User Terms and the General Terms of Use, these Business User Terms shall prevail in relation to Business Users.

If you do not agree to these Terms, you should not register for or use the Service.

Key Definitions

"Company", "Onlinetradesmen" (“we”, “us”, “our”) means Feely Consulting Limited, Irish company no. 331220, 4-5 Burton Hall Road, Sandyford, Dublin 18, Ireland.

"Website" means the primary domain onlinetradesmen.ie; all current and future sub-domains; and any other website, microsite, landing page, online portal or web application owned, operated, or controlled by the Company, including all associated pages, content, updates and modifications.

"Service" means any and all services, features, tools and benefits provided by the Company to Business Users, whether accessed through our Website, web application(s), mobile application(s), or other platforms. This includes, without limitation, Job Lead services, business profiles, marketing and promotional tools, Quote2Invoice, quoting and invoicing tools, payment features, productivity tools, bookings and scheduling, e-learning resources, business communications and community features, discounts and any other current or future functionality provided through the Onlinetradesmen platform.

"Users", "you", "your" means anyone accessing or using the Service in a business capacity.

"Business User" means any individual, sole trader, partnership, company or other legal entity who registers for, subscribes to, accesses or uses any part of the Service in a business capacity through our Website, apps or other platforms.

"Customer" / "Hiring Party" means any person who submits a Job, contacts a Business User, receives a quotation or invoice from a Business User, or otherwise engages or proposes to engage a Business User.

"Job" means the details of a project, task, enquiry or similar request submitted by a Customer for the purposes of connecting with suitable Business Users. A Job does not necessarily result in a contract or work being undertaken.

"Job Lead" means a Job made available through the Service for eligible Business Users to review and potentially respond to.

"Subscription" means your paid access to the Service for the applicable Subscription Term.

"Subscription Term" means the period for which you have contracted and paid, or agreed to pay, for access to the Service, as set out in your Subscription Plan and Payment Schedule.

"Quote2Invoice" means the Onlinetradesmen business administration service through which Business Users may create and manage business and customer records, quotations, invoices, payment requests and related business information.

"Onlinetradesmen Pay" means the optional payment functionality available through Quote2Invoice and powered by Stripe Connect.

"Customer Data" means information, records, documents and personal data entered into, uploaded to, generated through or otherwise processed using Quote2Invoice on your behalf, including customer and contact information, quotations, invoices and related records.

Updates to These Terms

We may update these Terms from time to time.

Where a change materially affects your rights, obligations, Subscription, or use of the Service, we will notify you by email or through your account at least 15 days in advance of the effective date. Where required by applicable law, such notice will be provided in a form that you can retain and reproduce unchanged.

A longer notice period may be provided where required by applicable law or where a proposed change reasonably requires Business Users to make significant technical or commercial adjustments.

The normal notice period may not apply where a change must be made more quickly to comply with law, regulation or a binding direction from a competent authority, or to address an unforeseen and urgent security, fraud, malware, spam, data-protection or similar risk.

Minor editorial, formatting, clarification or administrative changes that do not materially alter the meaning of these Terms may be made without advance notice.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms, subject to any rights that cannot lawfully be excluded.

About Your Subscription (Quick Overview)

Your Subscription provides access to the applicable Onlinetradesmen Service and associated tools for the agreed Subscription Term.

You enter a Subscription with a defined Subscription Term and Payment Schedule.
Subscriptions automatically renew unless cancelled in accordance with these Terms.
Monthly or quarterly instalments are payment arrangements and do not convert a longer fixed Subscription Term into a monthly or quarterly cancellable contract.
Verification of identity, trade qualifications, accreditations and other relevant business information may be required to access Job Leads or other restricted features.
The Service may include Job Leads, marketing, productivity, Quote2Invoice, invoicing, payment tools, learning, bookings, community features, discounts and other functionality.
Different Subscription plans may provide access to different features, services, Job Lead categories, geographic areas or benefits.

Verification & Eligibility

Onlinetradesmen is a standards-based service. Access to certain parts of the Service, including responding to Job Leads, may be conditional upon completion of our verification and eligibility processes to our satisfaction.

Depending on your trade, business type and the features you wish to access, we may request information or documentation relating to identity, recognised trade qualifications, certifications, accreditations, professional or trade-body membership, company registration, tax registration, commercial references or other information reasonably required to assess eligibility.

Where formal qualifications do not exist for a particular trade, we may accept other evidence of relevant skills, experience or professional standing.

You are responsible for maintaining all qualifications, registrations, licences, insurance and other requirements applicable to your business and the work you undertake.

Our verification processes are based on information and documentation made available to us. Verification does not constitute a warranty, guarantee or ongoing certification by Onlinetradesmen of your qualifications, insurance, competence, suitability or compliance.

If you fail to provide complete and accurate verification information when required:

You may not be granted access to Job Leads or other restricted features;
You are not entitled to a refund or credit solely because verification has not been completed;
You remain responsible for amounts due under your Subscription Term; and
Verification failure does not itself create a right to terminate a fixed Subscription Term early.

We may update verification and eligibility requirements where reasonably necessary to maintain platform standards, comply with law, respond to industry developments, or protect Customers and Business Users.

Conditions of Subscription — How We Work Together

Accurate information. You will provide information that is true, accurate, current and not misleading in any material respect and will update it where necessary.
Professional compliance. You are responsible for maintaining the skills, qualifications, licences, registrations and insurance appropriate to your business and for complying with applicable tax, employment, health and safety and other laws.
Job Leads. You should respond only to Job Leads that fall within services you are competent, appropriately qualified where required, and reasonably available to provide.
Customer contracts. Any quotation, agreement, contract or work arising between you and a Customer is solely between you and that Customer. Onlinetradesmen is not a party to that contract and does not act as agent, employer, contractor or guarantor for either party.
Workmanship and performance. You remain solely responsible for the quality, safety, legality, completion, pricing and performance of any work or services you provide.
Employees and subcontractors. You are responsible for persons working for or through your business and for ensuring that subcontracting arrangements comply with applicable law and any relevant requirements of the Service.
Professional conduct. You agree to deal with Customers, other Business Users and Onlinetradesmen professionally and in good faith and to cooperate reasonably with investigations into complaints, platform misuse or suspected breaches of these Terms.
Profiles and ratings. Information contained in your business profile, including ratings and reviews, may be displayed publicly through the Service and may remain visible after your Subscription ends where reasonably required for platform integrity, historical accuracy, legal compliance or legitimate business purposes, subject to applicable data-protection law.
Communications. We may contact you regarding your Subscription, account, Job Leads, Service functionality, security, legal notices and other service-related matters. Marketing communications are subject to applicable law and your communication preferences.

Job Lead Matching and Customer Choice

Job Leads may be made available to Business Users based on eligibility and matching criteria relevant to the Job. These criteria may include trade or service category, geographic location or service area, account settings, verification status and other objectively relevant eligibility criteria.

These criteria determine which Business Users may be eligible to view or respond to a particular Job Lead. They do not constitute a recommendation or guarantee by Onlinetradesmen that one Business User is more suitable than another.

Eligible Business Users decide independently whether to respond to a Job Lead. Responses are displayed based on the date and time of response. Their position does not constitute an endorsement or recommendation by Onlinetradesmen.

The Customer independently decides which Business User, if any, to contact, request a quotation from or engage. Onlinetradesmen does not select the successful Business User and is not a party to any resulting contract.

Onlinetradesmen does not itself undertake the trade work offered through the Job Lead marketplace unless expressly stated otherwise.

Business Profiles, Promotion and Distribution

As part of the Service, we may display and promote Business User profiles, ratings, business information, photographs and other authorised content through Onlinetradesmen websites and applications and, where appropriate, through search engines, social media, email, advertising, promotional campaigns, partner channels or other distribution channels used to promote the Service and Business Users.

You retain ownership of your business name, logo, images and other material you provide, subject to the licences granted under these Terms and the General Terms of Use.

You grant us a non-exclusive, worldwide, royalty-free licence for the duration reasonably required to operate and promote the Service to host, reproduce, format, display, distribute and promote material you submit for those purposes.

Different Subscription plans or promotional products may provide different functionality, availability or promotional benefits where these are identified as part of the relevant product or Subscription. Unless expressly stated, inclusion, position or availability through the Service does not constitute an endorsement by Onlinetradesmen.

Payments & Renewal

Subscription payments. Subscription fees and applicable add-on fees are payable in advance using an authorised payment method or as otherwise agreed with us.
Payment authorisation. By providing or authorising a payment method, you authorise us and our payment service providers to charge that payment method for Subscription instalments, renewals, agreed add-ons and other amounts properly due under these Terms.
Subscription Term. Your Subscription runs for the agreed Subscription Term from the applicable commencement date. Monthly or quarterly payments may constitute instalments towards a longer Subscription Term.
Automatic renewal. Unless cancelled in accordance with these Terms, your Subscription will automatically renew for the applicable renewal term and the applicable renewal payment will become due.
Payment retries and partial collection. If an amount properly due under your Subscription cannot be collected in full on the scheduled payment date, you authorise us, subject to your payment mandate and applicable payment-provider rules, to make further attempts to collect the outstanding amount from your authorised payment method. We may collect an overdue amount in one or more partial payments until the amount due has been paid in full.
Effect of partial payment. A partial payment does not waive, reduce or otherwise vary the remaining balance due, your Subscription Term or your future payment obligations unless we expressly agree otherwise in writing.
Application of payments. Unless otherwise agreed or required by law, payments received may be applied against the oldest outstanding sums on your account first.
Late payment. Where an amount remains unpaid after its due date, we reserve the right to charge late-payment interest, statutory compensation and reasonable recovery costs available under the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended or replaced from time to time.
Failed payments. You remain responsible for reasonable costs actually incurred by us as a result of failed payments, reversals, improperly initiated chargebacks or debt-recovery activity, to the extent permitted by law.
Payment details. You are responsible for keeping your payment method and billing information current throughout your Subscription Term.

Prepaid Fees Are Non-Refundable. Except where expressly provided under these Terms or required by applicable law, Subscription and add-on fees are non-refundable, including where you cease trading, stop using the Service or choose not to use functionality available to you during your Subscription Term.

Cancelling or Changing Your Subscription

Stopping renewal. You may request that your Subscription does not automatically renew. Unless otherwise expressly agreed, cancellation prevents the next Subscription Term from commencing; it does not terminate your existing fixed Subscription Term early.
How to cancel. Submit a Cancellation Request using the official Cancellation Request form available in your account.
Confirmation. We will issue confirmation when your Cancellation Request has been processed. You should retain this confirmation for your records.
Renewal cut-off. Cancellation requests should be submitted at least 7 days before the applicable renewal date to ensure that the next renewal payment is not processed.
Fixed Subscription Terms. Where your Subscription is for a fixed term, cancellation takes effect at the end of that Subscription Term and not on the next instalment payment date unless those dates are the same.
Outstanding amounts. Cancellation, expiry or a request not to renew does not extinguish amounts already due or amounts properly payable for your existing fixed Subscription Term. Those amounts remain payable.
Incomplete verification. Failure to complete verification does not entitle you to a refund, credit or early termination of your Subscription.
Payment disputes. Nothing in these Terms removes rights available to you under applicable payment rules. However, where a properly contracted payment is disputed or charged back without valid grounds, we may contest the dispute and recover reasonable losses and costs to the extent permitted by law.

Delivery of the Service

The Service may be delivered through the Website, a web application, mobile application or other technology selected by us.

We may modify the technical method by which features are delivered, provided that this does not materially deprive you of the contracted Service without any remedy required by applicable law or these Terms.

Features may evolve, be replaced, updated or improved during your Subscription Term. We do not guarantee that every individual feature, interface, integration or third-party dependency will remain unchanged.

No Guarantee of Specific Outcomes

The Service provides Business Users with access to a suite of business tools and services which may include Job Leads, marketing features, productivity tools, Quote2Invoice, invoicing, payments, learning, bookings, community features and discounts.

Except where expressly covered by a specific Work Guarantee or promotional guarantee, we do not guarantee:

Any particular number, quality or type of Job Leads or enquiries;
That any Job Lead or enquiry will convert into paid work;
Any particular level of revenue, profit, savings or business growth;
That a Customer will respond to or accept any quotation;
Any particular result from using an individual feature of the Service.

Results depend substantially on factors outside our control, including your trade, location, availability, account settings, response behaviour, pricing, communication, reputation, profile quality, Customer demand and market conditions.

Your Subscription is for access to the applicable Service and features and does not constitute a purchase of any guaranteed volume of work unless expressly stated in a specific written guarantee.

Quote2Invoice

Quote2Invoice is an Onlinetradesmen business administration tool that allows eligible Business Users to create and manage business profiles, Customer records, quotations, invoices, payment requests and related business information.

Quote2Invoice is provided as a tool for your business. Onlinetradesmen does not become a party to any quotation, invoice, payment request or underlying transaction that you create or manage through Quote2Invoice.

Your Business and Customer Data

You retain ownership of Customer Data and business information that you enter into or create through Quote2Invoice.

You grant us the rights reasonably necessary to host, store, copy, process, transmit, display, back up and otherwise use Customer Data for the purposes of providing, maintaining, securing and supporting Quote2Invoice, complying with your documented instructions and meeting our legal obligations.

You are responsible for ensuring that Customer Data you provide is accurate, lawfully obtained and processed, and that you have provided any privacy information or obtained any permissions required by applicable data-protection and electronic-communications law.

Data Processing Through Quote2Invoice

Where you use Quote2Invoice to process personal data concerning your customers, prospective customers, suppliers or other business contacts for your own business purposes, you will ordinarily act as the controller of that personal data.

To the extent that Feely Consulting Limited processes that personal data solely on your behalf in providing Quote2Invoice, the Company acts as your processor.

The subject matter and purpose of that processing is the provision, hosting, support, security and operation of Quote2Invoice and associated functionality. Processing may continue for the duration of your use of Quote2Invoice and for such additional periods as are reasonably necessary for deletion, return, backup, security or compliance with legal obligations.

Personal data processed may include names, addresses, email addresses, telephone numbers, business details, customer identifiers, job or service information, quotation and invoice information, payment-request information, transaction metadata and business notes. Data subjects may include your customers, prospective customers, suppliers and other business contacts.

When acting as your processor, we will:

Process relevant personal data only on your documented instructions, unless otherwise required by applicable law;
Inform you where legally permitted if applicable law requires processing outside your instructions;
Ensure that persons authorised to process the data are subject to appropriate confidentiality obligations;
Implement appropriate technical and organisational measures designed to protect the personal data;
Assist you reasonably with applicable data-subject requests and data-protection obligations;
Assist as reasonably required in relation to security incidents, personal-data breaches and data-protection impact assessments;
Make information reasonably necessary to demonstrate compliance with applicable processor obligations available to you;
Where required by applicable data-protection law, allow for and contribute to reasonable audits or inspections relating specifically to our processing of Customer Data, subject to appropriate notice, confidentiality, security and proportionality requirements;
On termination of the relevant processing, delete or return relevant personal data in accordance with your lawful instructions, subject to applicable legal retention requirements, backups and technical limitations permitted by law; and
Ensure that authorised sub-processors are subject to appropriate data-protection obligations.

You provide general authorisation for us to engage sub-processors where reasonably necessary to provide Quote2Invoice and the wider Service. Where required by applicable data-protection law, we will provide reasonable prior notice of material additions or replacements of sub-processors and provide an opportunity to raise a reasonable objection on data-protection grounds.

Details of relevant authorised sub-processors used in connection with Quote2Invoice and other relevant parts of the Service are available in our Authorised Sub-processor Register.

Where processing involves a transfer of personal data outside the European Economic Area, we will use an appropriate transfer mechanism or other safeguard where required by applicable data-protection law.

Where we process information for our own purposes as an independent controller, including administration of your Onlinetradesmen account, security, fraud prevention, billing, legal compliance, Service analytics and operation of our own business, that processing is governed by our Privacy Policy.

Quotes, Invoices and Tax Information

Quote2Invoice does not provide accounting, tax, legal or financial advice.

You are responsible for reviewing and ensuring the accuracy and legal compliance of all quotations, invoices, credit notes, payment requests and other documents that you create or send through Quote2Invoice.

This includes responsibility for Customer details, descriptions of work, prices, discounts, VAT rates and treatment, tax-registration information, invoice numbering, dates, payment terms, amounts and any other information required for your business by applicable law.

We do not warrant that a document, calculation, tax treatment or template generated through Quote2Invoice will satisfy every accounting, tax, legal or regulatory requirement applicable to your individual business.

Communications to Your Customers

Where you instruct Quote2Invoice to send a quotation, invoice, payment request, reminder or other communication to a Customer, you authorise us and our service providers to transmit that communication on your behalf.

You are responsible for ensuring that you have a lawful and legitimate business reason to contact the recipient and for the accuracy, legality and content of communications you instruct us to send.

Business Records

You remain responsible for retaining copies of quotations, invoices, accounting information and other business records for any period required by applicable tax, accounting or other law.

Availability of records through Quote2Invoice does not remove your own statutory or professional record-keeping obligations. You should export or otherwise retain appropriate copies of important business records.

Data Access and Export

While your account remains active and subject to the functionality available under your Subscription, you may access Customer Data, quotations, invoices and other account information made available through Quote2Invoice.

You are responsible for exporting or retaining copies of Customer Data and business records that you are required or wish to retain.

Following expiry or termination of access to Quote2Invoice, your ability to access Customer Data through the Service may cease. Where an export facility remains technically available following termination, we may make it available for a limited period. This does not alter your responsibility to retain appropriate business records independently.

We may retain data where required by law, for security, fraud prevention, dispute resolution, backup integrity or legitimate business administration purposes. We may also retain information that has been properly anonymised or aggregated so that it no longer identifies you or your Customers.

Account Security

You are responsible for keeping your account credentials secure, limiting access to authorised persons and notifying us promptly if you become aware of or reasonably suspect unauthorised access to your account or Customer Data.

Third-Party Infrastructure and Integrations

Parts of Quote2Invoice and the wider Service may depend upon or integrate with infrastructure and services supplied by third parties, including hosting, document-processing, communications and payment providers.

We may use authorised service providers and sub-processors as reasonably necessary to provide the Service.

We are not liable for interruptions, restrictions, changes or failures of third-party services that are outside our reasonable control. Where a third-party service materially changes, restricts or ceases to provide an integration or dependency, we may modify, replace, suspend or discontinue the affected feature where reasonably necessary.

Onlinetradesmen Pay

Quote2Invoice may allow eligible Business Users to request and receive payments from Customers using Onlinetradesmen Pay, which uses payment services provided through Stripe Connect.

Use of Onlinetradesmen Pay is optional and requires you to create or connect an eligible Stripe Connected Account and accept the applicable Stripe Connected Account Agreement and other Stripe terms presented to you during onboarding.

Payments made through Onlinetradesmen Pay are processed as direct charges on your Stripe Connected Account. The underlying transaction remains solely between you and your Customer.

You remain responsible for the goods or services supplied, the amount requested, the accuracy of the payment request, Customer communications, cancellations, refunds and payment disputes relating to your transactions.

Stripe provides the underlying payment-processing services. Feely Consulting Limited trading as Onlinetradesmen provides the technology integration through which those services may be accessed and is not a bank, payment institution or deposit-taking institution.

Payment processing, account verification, settlement, payout timing and continued access to payment functionality are subject to Stripe's eligibility, verification, compliance, fraud, risk and operational requirements.

Stripe may delay, restrict, withhold, reverse or suspend payment functionality or payouts in accordance with its applicable terms and legal obligations.

Refunds, Disputes and Chargebacks: You remain responsible for refunds, disputes, chargebacks, reversals and other adjustments relating to direct charges processed through your Stripe Connected Account to the extent provided under your applicable Stripe agreement. Onlinetradesmen does not determine whether a Customer payment dispute is valid and does not guarantee that any payment or payout will be completed or remain irreversible.

Transaction Fees: Where an Onlinetradesmen Pay transaction fee or other platform fee applies, the applicable fee will be disclosed through the Service or your applicable pricing terms and may be deducted from the relevant transaction or otherwise charged in accordance with those terms.

Customer Content & Data Accuracy

Information supplied by Customers through Job Leads or otherwise through the Service is supplied by those Customers.

We do not warrant or guarantee the accuracy, completeness, identity, intentions, financial standing or reliability of Customers or the information they submit.

You are responsible for conducting appropriate checks and due diligence before entering into a contract or undertaking work for a Customer.

Business Communications, TradeChat and Forums

The Service may include business messaging systems, group chats, forums, communities or similar communication features, including TradeChat.

These features are intended to support professional interaction between Business Users, including sharing jobs and referrals, experience, advice, opportunities, recommendations and other appropriate business information.

Access to and participation in TradeChat is also subject to our TradeChat Code of Conduct, which forms part of these Terms in relation to your use of TradeChat.

TradeChat is not a customer-support or service channel. Account, Subscription or Service-related questions, issues, feedback or complaints should be directed through our Help & Support section so that they can be properly recorded and addressed.

We may use automated or AI-assisted tools to identify, review, classify or flag content for moderation purposes. We may also use human moderation. An automated flag does not necessarily result in content removal or other action without further review where appropriate.

We do not undertake to pre-screen every message or post.

We may moderate, restrict, move, redact or remove content, restrict discussions or communication features, issue warnings, or restrict access where we reasonably believe this is necessary to enforce these Terms, the TradeChat Code of Conduct, applicable law or platform standards, or to protect Users or the Service.

Serious or repeated misuse may result in restriction or suspension of TradeChat or other communication features and, where proportionate, further action against the Business User's account under these Terms.

Posts, messages, recommendations and opinions submitted by Business Users represent the views of those users and not Onlinetradesmen. We do not endorse or guarantee user-generated content merely because it appears through the Service.

Illegal or abusive content may be reported using our contact form.

Misuse, Restriction & Account Suspension

We may remove content, restrict individual Service features, suspend access or terminate an account where reasonably necessary because of:

A material or repeated breach of these Terms, the General Terms or an applicable Code of Conduct;
Fraudulent, abusive, illegal, misleading or seriously unprofessional conduct;
Misrepresentation of qualifications, identity, business status or other material information;
Failure to meet applicable verification or eligibility requirements;
Non-payment of properly due amounts;
Misuse of Job Leads, Quote2Invoice, Onlinetradesmen Pay, TradeChat or other Service functionality;
Attempts to compromise, interfere with, scrape, reverse engineer or otherwise misuse the Service;
A material security, fraud, legal, regulatory or platform-integrity risk; or
Other conduct reasonably requiring action to protect Customers, Business Users, the Company or the Service.

Where appropriate and required by applicable law, we will provide the affected Business User with the reason for a material restriction, suspension or termination.

Where applicable law requires a particular period of advance notice before termination, we will provide that notice unless an applicable exception permits or requires more immediate action.

Immediate action may be taken where reasonably necessary to address urgent legal, security, fraud, safety, serious misconduct or repeated-breach concerns.

Suspension or termination for your breach of these Terms does not create a right to a refund for an existing Subscription Term except where required by law.

Conditions of Our Work Guarantee

Where your first 12-month Subscription is expressly sold with an Onlinetradesmen Work Guarantee, the guarantee is intended to provide that, subject to the qualifying conditions below, you obtain work through the Service with a value equal to or greater than the Subscription fees paid for that first 12-month Subscription Term.

A Work Guarantee applies only where it is expressly included with your Subscription or promotion. It does not apply merely because you use the Service.

Unless different written conditions are expressly stated for the particular guarantee or promotion, to qualify you must:

Complete your Business User profile and maintain the information reasonably required by us;
Add at least one new relevant project or work photograph to your profile each month during the qualifying period;
Respond professionally through your account to at least 75% of suitable Job Leads made available to you during the qualifying period;
Obtain at least one verified Customer rating during each two-month period of the qualifying Subscription Term;
Keep all Subscription payments fully up to date;
Use Quote2Invoice to issue formal quotations and invoices for qualifying work obtained through the Service where Quote2Invoice is available to you; and
Comply with these Terms throughout the relevant Subscription Term.

A claim under the Work Guarantee may be submitted only after completion of the relevant 12-month qualifying Subscription Term and must be submitted within 14 days after the end of that term unless the specific guarantee expressly provides otherwise.

You must provide reasonable evidence requested by us to validate the claim, which may include Job Lead responses, Customer correspondence, quotations, invoices, ratings, profile activity or other relevant records.

If a valid claim is accepted, the maximum amount payable is limited to the Subscription fees actually paid by you for the qualifying first 12-month Subscription Term. Add-ons, payment-processing fees, transaction charges, third-party costs and other optional services are excluded unless expressly included in the relevant guarantee.

An accepted guarantee payment will normally be processed within 30 days after the claim has been validated and approved.

Unless expressly stated otherwise, a Work Guarantee is available only to Business Users who qualify for the specific promotion when joining and cannot be claimed more than once by the same Business User or business.

Temporary promotions, challenges or other promotional guarantees may have separate qualifying criteria, values, periods or claim procedures. Those specific promotional conditions apply in addition to these Terms.

Materials You Provide

We do not claim ownership of business content, feedback, photographs, logos or other material that you submit to the Service.

You confirm that you have all rights, permissions and licences necessary to submit that material and to permit us to use it in accordance with these Terms and the General Terms.

You are responsible for ensuring that material you submit does not infringe the intellectual property, privacy, confidentiality or other rights of any third party.

To the fullest extent permitted by law, you will indemnify the Company against reasonable losses, liabilities, claims, damages and costs arising directly from your unlawful content, infringement of third-party rights, unlawful use of the Service or material breach of these obligations, except to the extent caused by the Company's own negligence, fraud or wilful misconduct.

Liability — Important Limits

Independent Businesses. Business Users and Customers contract independently. Onlinetradesmen is not responsible for work undertaken, amounts payable under those contracts, Customer conduct, Business User conduct or disputes arising between them.

Service Disclaimer. To the maximum extent permitted by law, the Service is provided on an “as available” basis. We do not warrant uninterrupted availability or that the Service will be entirely free from errors, interruptions, security incidents or third-party service failures.

Professional Advice. Information and tools available through the Service do not constitute legal, tax, accounting, financial or other professional advice.

Liability Cap. To the maximum extent permitted by law, the Company's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total Subscription fees paid by the Business User to the Company during the 12 months immediately preceding the event giving rise to the claim.

Excluded Losses. To the maximum extent permitted by law, neither the Company nor its officers, employees, agents, suppliers or contractors shall be liable for indirect, consequential, special or punitive losses, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings or data, arising from or relating to the Service.

Third-Party Conduct. We are not liable for the acts, omissions, defaults, representations or failures of Customers, Business Users or independent third-party service providers except to the extent that liability cannot lawfully be excluded.

No Personal Liability. The Service is provided by Feely Consulting Limited trading as Onlinetradesmen. To the fullest extent permitted by law, you agree not to bring claims personally against directors, officers, employees, agents or contractors of the Company in respect of acts undertaken in the proper course of providing the Service.

Non-Excludable Liability. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or any other liability which cannot lawfully be limited or excluded.

Force Majeure

The Company is not liable for delay, interruption or failure to perform an obligation where caused by circumstances beyond its reasonable control, including natural disaster, fire, flood, epidemic, pandemic, war, civil unrest, governmental action, industrial action, utility failure, telecommunications failure, cyber incident, material failure of third-party infrastructure, payment-system interruption or similar events.

During such an event, affected obligations may be suspended for the duration reasonably necessary. Where continued provision of a feature becomes impossible or commercially impracticable because of such an event, we may modify, replace, suspend or discontinue the affected feature to the extent reasonably necessary.

Business Continuity and Insolvency

If the Company ceases to trade, becomes insolvent or enters liquidation, receivership, examinership or another formal insolvency or restructuring process, access to some or all of the Service may be suspended or terminated.

Subscription payments do not create any trust, escrow or fiduciary arrangement in favour of Business Users unless expressly agreed otherwise.

Any claim relating to prepaid or unused Subscription fees will be dealt with in accordance with applicable Irish insolvency law and may constitute an unsecured claim. No refund, rebate or compensation is guaranteed beyond any entitlement that cannot lawfully be excluded.

Survival and Limitation of Claims

Provisions which by their nature are intended to continue after expiry or termination, including payment obligations, intellectual-property licences, confidentiality, data-protection obligations, indemnities, liability limitations and dispute provisions, shall survive termination.

To the fullest extent permitted by applicable law, any contractual claim arising from or relating to these Terms or the Service must be commenced within twelve (12) months of the event giving rise to the claim, except where a different limitation period cannot lawfully be shortened by agreement.

Third-Party Platforms

We are not responsible for the availability, functionality, policies or conduct of third-party websites, platforms, app stores, operating systems, payment providers or integrations through which parts of the Service may be accessed or delivered.

Your use of a third-party service may additionally be subject to that provider's own terms and privacy policies.

No Unlawful or Prohibited Use

You must not use the Service for any unlawful purpose or in a manner which could damage, disable, overburden, compromise or impair the Service, circumvent security measures, interfere with another User, obtain unauthorised access, distribute malware, scrape data without permission or otherwise misuse the platform.

Assignment & Change of Control

The Company may assign, transfer, novate or subcontract any of its rights or obligations under these Terms, in whole or in part, to an affiliate, successor or other person in connection with a merger, acquisition, investment, restructuring, sale of business or assets, financing or other corporate transaction.

Such assignment does not release any accrued rights or obligations unless expressly stated.

You may not assign or transfer your Subscription or your rights or obligations under these Terms without our prior written consent.

General

Governing Law: These Terms are governed by the laws of Ireland and the Irish courts shall have exclusive jurisdiction, subject to any jurisdictional rule that cannot lawfully be excluded.

Entire Agreement: These Business User Terms, together with the General Terms of Use and any Subscription Plan, Payment Schedule, TradeChat Code of Conduct, guarantee terms, payment-provider terms or other supplemental terms expressly incorporated into them, constitute the agreement between you and the Company concerning the Service.

Severability: If a provision is found to be invalid or unenforceable, the remaining provisions continue in effect and the affected provision shall, so far as legally possible, be interpreted or modified to achieve its intended commercial effect.

No Waiver: Failure or delay by the Company in exercising a right does not constitute a waiver of that right.

No Partnership or Agency: Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between the Company and a Business User.

Language: The English-language version of these Terms prevails in the event of any inconsistency with a translated version.

Copyright & Trademarks

All intellectual property in the Onlinetradesmen platform, software, design, databases, branding and Company-created content is owned by or licensed to Feely Consulting Limited or its licensors.

“Onlinetradesmen” is a registered trademark. Product and company names belonging to third parties remain the property of their respective owners.

Except as expressly permitted by these Terms, no right, title or interest in Company intellectual property is transferred to you.

Contact & Support

For account, Subscription or Service assistance, please use the Help & Support section.

For legal or other general enquiries where the Help & Support section is not appropriate, please use our contact form.