Onlinetradesmen Business User Privacy Policy

Version 2.0
Last Updated: October 6, 2026

1. About This Privacy Policy

Feely Consulting Limited trading as Onlinetradesmen (“Onlinetradesmen”, “we”, “us”, “our”) is committed to protecting personal data.

This Business User Privacy Policy explains how we collect, use, share and protect personal data relating to tradespeople, sole traders, company directors, employees, representatives and other individuals who register for, subscribe to, apply to join, or use Onlinetradesmen in a business capacity.

It applies to Business Users using our Job Lead marketplace, business profiles, Everything App functionality, Quote2Invoice, Onlinetradesmen Pay, TradeChat and other business services.

Please read this Privacy Policy together with our Business User Terms & Conditions, our General Terms of Use and our Cookie Policy.

Homeowners and other non-business users should also refer to our general Privacy Statement.

2. Who Is Responsible for Your Personal Data?

Where Onlinetradesmen determines why and how personal data concerning a Business User is processed, the data controller is:

Feely Consulting Limited trading as Onlinetradesmen
Company Number: 331220
4-5 Burton hall road, Sandyford Dublin 18, Ireland

Our data-protection contact can be reached at dpo@onlinetradesmen.com or through our Help & Support facilities.

A different controller/processor relationship applies where you use Quote2Invoice to process personal data relating to your own customers. This is explained in Section 10 below.

3. Personal Data We Collect About Business Users

The information we process depends on the services and features you use.

Account and Contact Information

This may include:

  • Your name;
  • Business name;
  • Trading name;
  • Email address;
  • Telephone number;
  • Business or correspondence address;
  • Account identifiers and login information;
  • Your role within a business;
  • Communication and marketing preferences.

Business and Profile Information

This may include:

  • Trade and service categories;
  • Geographic service areas;
  • Business descriptions;
  • Company or business registration details;
  • Tax or VAT information where relevant;
  • Business website and social-media information;
  • Photographs, logos and examples of completed work;
  • Business history and experience;
  • Customer reviews, ratings and related profile information.

Verification and Eligibility Information

Business Users who wish to receive Job Leads through Onlinetradesmen are required to satisfy the verification and eligibility requirements applicable to their trade category.

Depending on the trade, we may process:

  • Identity documentation;
  • Formal trade qualifications;
  • National Craft or other recognised qualifications;
  • Further-education, vocational or industry qualifications;
  • Professional-body accreditations;
  • Statutory or regulatory registrations;
  • References;
  • Evidence of relevant experience;
  • Insurance information where relevant to the applicable verification process;
  • Other documentation reasonably required to assess eligibility.

Where a recognised qualification, accreditation or regulatory registration exists for a trade, we may require documentary evidence of that qualification, accreditation or registration.

Where no recognised formal qualification framework exists for a particular trade, we may instead request other evidence reasonably relevant to suitability. Depending on the trade, this may include evidence of experience, references, insurance or other supporting documentation.

Business Users who use non-Job Lead business tools or plans may not be subject to the same Job Lead verification requirements.

Subscription, Billing and Payment Information

Where you purchase a Subscription or paid feature, we may process:

  • Your Subscription plan and term;
  • Billing information;
  • Invoices issued by Onlinetradesmen to your business;
  • Payment status and payment history;
  • Payment-method identifiers or tokens supplied by our payment providers;
  • Failed-payment and recovery information;
  • Refund, dispute or chargeback information;
  • Transaction and accounting records.

We generally do not need to store full card details where these are processed directly by an authorised payment provider.

Job Lead and Marketplace Activity

Where you use our Job Lead services, we may process:

  • The trade categories and geographic areas for which you are eligible;
  • Job Leads made available to your account;
  • Whether and when you viewed or responded to a Job Lead;
  • Messages and communications sent through the Service;
  • Customer responses and related marketplace activity;
  • Profile activity, ratings and reviews;
  • Information relevant to promotions or Work Guarantee eligibility where applicable.

Quote2Invoice Business Information

Where you use Quote2Invoice, we may process information relating to your business and your use of the service, including:

  • Your invoicing and trading profile;
  • Business name and address;
  • Tax and VAT details;
  • Bank or payment information entered for use on your documents where applicable;
  • Quote and invoice numbering;
  • Document templates and settings;
  • Usage, technical and account information relating to Quote2Invoice.

Personal data relating to your own customers that you store in Quote2Invoice is dealt with separately in Section 10.

Onlinetradesmen Pay Information

Where you choose to use Onlinetradesmen Pay, we may process information necessary to connect and administer the payment functionality, including:

  • Your Stripe Connected Account identifier;
  • Payment amounts and transaction identifiers;
  • Transaction status;
  • Payout or payment-status information made available through Stripe;
  • Refund, dispute or chargeback information;
  • Technical information required to operate and support the integration.

Stripe separately collects and processes information required to create, verify and operate your Stripe Connected Account under its own applicable terms and privacy documentation.

TradeChat and Community Information

If you use TradeChat or another Onlinetradesmen business community feature, we may process:

  • Your account and profile identifiers;
  • Posts and messages;
  • Job referrals or opportunities you choose to share;
  • Images, files or other content you submit;
  • Reports or moderation information;
  • Information relating to warnings, restrictions or other moderation actions.

Content posted to TradeChat may be visible to other eligible Business Users according to the functionality of the community.

TradeChat is additionally governed by our TradeChat Code of Conduct.

Support, Complaints and Platform Standards

We may process:

  • Support requests and correspondence;
  • Complaints made by or about you;
  • Supporting documentation supplied in connection with a complaint;
  • Information concerning suspected misuse or breaches of our Terms;
  • Regulatory, professional-body or court information relevant to continued platform eligibility;
  • Records of investigations, warnings, restrictions, suspensions or termination decisions.

Technical and Security Information

When you use the Service, we may process information including:

  • IP address;
  • Browser and device information;
  • Operating system;
  • Login activity;
  • Pages and features accessed;
  • Dates and times of access;
  • Error and diagnostic information;
  • Security and fraud-prevention information;
  • Cookie, device and similar identifiers where applicable.

Cookie, Analytics and Advertising Information

Subject to applicable consent requirements and your cookie choices, we may process information concerning your interaction with our websites, applications, advertising and communications for analytics, performance, attribution, personalisation or advertising purposes.

4. Information We Receive from Other Sources

We may obtain personal data relating to a Business User from sources other than directly from that individual.

These may include:

  • Your employer, company or other person registering or administering an account on your behalf;
  • Customers who submit reviews, complaints or other information concerning your business;
  • Professional, accreditation or regulatory bodies where relevant to verification or platform standards;
  • Public business registers and other publicly available sources;
  • Payment and financial-service providers;
  • Technology, security and fraud-prevention providers;
  • Courts, regulators, statutory bodies, law-enforcement authorities or other competent authorities;
  • Other Business Users where information is submitted through a referral, community or complaint process.

Where required by applicable law, we will provide appropriate transparency concerning personal data obtained from another source.

5. How and Why We Use Business User Personal Data

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Purpose Examples Primary Legal Basis
Account creation and administration Registering your account, authenticating access, maintaining account settings and providing contracted services. Performance of our contract with you or taking steps at your request before entering into a contract.
Subscription administration Managing Subscription terms, billing, payments, renewals, cancellations, arrears and customer support. Performance of our contract; compliance with accounting and legal obligations where applicable.
Job Lead verification and eligibility Assessing identity, qualifications, accreditations, registrations, experience, references, insurance where relevant, and other suitability information required for the applicable trade category. Performance of our contract or steps required to provide Job Lead access; our legitimate interests in maintaining a standards-based and trustworthy marketplace.
Job Lead matching Determining which Job Leads are relevant to your trade, location, service area, account settings and eligibility status. Performance of our contract with you.
Providing your business profile Publishing relevant business information, qualifications or accreditations, photographs, ratings, reviews and other profile content through the Service. Performance of our contract and our legitimate interests in operating and promoting the marketplace.
Promoting your business Displaying or distributing authorised profile information through Onlinetradesmen websites, search engines, advertising, social media, email or promotional channels. Performance of the applicable service and our legitimate interests in promoting Onlinetradesmen and participating businesses.
Quote2Invoice Providing business-profile, quotation, invoicing, record-management and related functionality. Performance of our contract with you.
Onlinetradesmen Pay Connecting your account to Stripe Connect, displaying payment status, supporting transactions and managing relevant payment integration information. Performance of requested Service functionality and our legitimate interests in providing secure payment integrations.
TradeChat and communities Providing community features, displaying posts, facilitating referrals, applying moderation and enforcing community standards. Performance of our contract and our legitimate interests in maintaining a safe and useful professional community.
Support and communications Responding to enquiries, providing technical assistance, sending Service notices and resolving account issues. Performance of our contract and our legitimate interests in providing effective support.
Complaints and platform standards Investigating complaints, reviewing supporting evidence, addressing misconduct and assessing continued eligibility for the Service. Our legitimate interests in protecting Customers and Business Users, maintaining marketplace standards and establishing, exercising or defending legal rights; legal obligations where applicable.
Safety, fraud prevention and security Detecting misuse, fraudulent activity, unauthorised access, spam, security incidents and threats to users or the Service. Our legitimate interests in protecting the Service and Users and compliance with legal obligations where applicable.
Legal and regulatory compliance Tax and accounting records, responding to lawful requests, legal proceedings, regulatory matters and other statutory requirements. Compliance with legal obligations and legitimate interests in establishing, exercising or defending legal rights.
Service analytics and improvement Understanding use of our services, diagnosing problems, improving functionality and developing products. Our legitimate interests where consent is not legally required; consent where required for cookies or similar technologies.
Marketing Sending product information, offers or promotional communications and operating advertising technologies. Consent where required by law, or another lawful basis where direct marketing is permitted by applicable electronic-marketing law.

6. Our Legitimate Interests

Where we rely on legitimate interests, those interests may include:

  • Operating and developing Onlinetradesmen;
  • Maintaining a trustworthy, professional and standards-based marketplace;
  • Protecting Customers, Business Users and the Service;
  • Preventing fraud, misuse, spam and security incidents;
  • Verifying business eligibility and maintaining appropriate platform standards;
  • Promoting participating businesses and the Onlinetradesmen Service;
  • Supporting Users and resolving complaints or disputes;
  • Understanding and improving Service performance;
  • Establishing, exercising or defending legal claims;
  • Maintaining appropriate business, security and audit records.

Where we rely on legitimate interests, we consider the necessity and proportionality of the processing and balance our interests against the rights and interests of affected individuals.

7. Job Lead Matching and Automated Processing

We use automated system rules to determine which Business Users are eligible to receive or respond to particular Job Leads.

Matching may take account of factors such as:

  • Trade or service category;
  • Geographic location or selected service area;
  • Account settings;
  • Verification or eligibility status;
  • Other criteria objectively relevant to the particular Job or Service.

These rules determine eligibility to access relevant Job Leads. They do not determine which Business User a Customer must engage.

Eligible Business Users decide whether to respond to a Job Lead and the Customer independently decides which Business User, if any, to engage.

We do not currently rely on solely automated processing to make final decisions concerning Business User verification, suspension or termination that produce legal or similarly significant effects within the meaning of Article 22 GDPR.

Automated or AI-assisted systems may be used to identify, prioritise or flag potential fraud, security issues, misuse or content for review. Human review may be used where appropriate.

8. Public Business Profiles, Ratings and Reviews

If you participate in the marketplace or use profile functionality, information about your business may be made publicly available through Onlinetradesmen.

This may include:

  • Your business or trading name;
  • Your name where used as part of the business profile;
  • Trade and service information;
  • Geographic service areas;
  • Business descriptions;
  • Photographs, logos and examples of work;
  • Relevant qualifications or accreditations where appropriate;
  • Ratings and reviews;
  • Other information you choose or authorise us to publish.

Public profile information may be indexed by search engines and may be distributed through promotional channels where this forms part of the Service.

Profile, review and rating information may remain available after the end of a Subscription where reasonably necessary for marketplace integrity, historical accuracy, dispute handling, legal compliance or another legitimate purpose, subject to applicable data-protection rights.

9. Who We Share Business User Personal Data With

We share personal data only where reasonably necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law.

Recipients may include:

  • Homeowners and Customers: Relevant profile information and information necessary to enable Customers to receive and assess your response to a Job or communicate with you.
  • Other Business Users: Where information is intentionally shared through TradeChat, referrals, communities or other collaborative Service features.
  • Technology, hosting and security providers: Providers that help us host, secure, maintain and operate the Service.
  • Business, CRM, communications and customer-support providers: Providers that help us manage accounts, subscriptions, communications and support.
  • Payment providers: Payment providers used for Subscription billing and Stripe where Onlinetradesmen Pay is used.
  • Verification sources: Professional bodies, regulatory bodies or other relevant sources where reasonably necessary to verify information supplie